FAQ

How long has Tentsidewalls.com been Manufacturing Sidewalls?

Tentsidewalls.com provides over 30 Years of experience manufacturing tent side walls. Rest assured that we can service all of your tent sidewall and accessory needs and have your order shipped to you by your special event. 

 

Can I call and talk to a Sidewall Specialist? 

Yes. If your questions are not addressed on this site, you can call Angie our Tent Sidewall Specialists at 800-947-7767 x116. 

 

What size Tent Sidewalls can I order from Tentsidewalls.com? 

Tentsidewalls.com carries a variety of standard stock sidewalls (7x22) (8x22)for any brand of tent. On Standard stock: Large Quantities are available and ship next day. 

 

What type of Guarantee does Tentsidewalls.com provide to their customers on walls and accessories? 

TentSidewalls.com warrants that products will be free from defects in material and workmanship for a period of 1 year following the date of purchase. Damages are not covered under our warranty. The warranty is valid for the original purchaser and is not transferable. Also it does not cover normal wear or damage resulting from negligent use or misuse of the product, use contrary to instructions, repair or alteration not authorized by TentSidewalls.com. 

 

What is TentSidwalls.com Return Policy?

A return authorization number must be given by TentSidewalls.com prior to returning any merchandise to the company. Merchandise must be returned, freight prepaid, with RMA number. A 20% Restocking Fee will be applicable for all approved returns. Merchandise must be returned in new, unused condition. Custom orders and orders that were purchased more than 60 days ago, are not eligible for return at TentSidewalls.com. 

 

Can I Cancel my order at TentSidewalls.com? A cancellation or change charge of 20% will be applied to orders cancelled or changed after an order is in production. Any order placed for Custom Items may not be cancelled. 

 

What is TentSidewalls.com policy on Damages? 

TentSidewalls.com will initiate freight claims for prepaid shipments as long as the customer has reported any damage or shortages within 7 working days and noted all damages and shortages. Freight claims for third party and/or collect shipments are the responsibility of the customer. 

 

What forms of Payment does Tentsidewalls.com accept?

Tentsidewalls.com currently accepts: Visa, Master Card, Discover, and American Express. 

 

Is it Safe to use my Credit Card on Tentsidewalls.com?

Yes. Shopping at Tentsidewalls.com is safe. Each transaction that takes place is on a secure server and is protected by the most advance (128bit) securities.

 

When can I expect my order to ship? 

All in stock orders to ship within 48 hours. If you place your order by 12 noon, Central Standard Time, your order will ship within this time frame. Custom orders are subject to a 14 business day production period prior to shipping. Production times may vary. All orders from TentSidewalls.com will be shipped FOB, with freight charges prepaid, collect, or third party billing. TentSidwalls.com strides to select the best, and least expensive freight carrier possible, unless the customer designates a specific carrier of choice. Freight charges are subject to change without notice. Re-consignment, re-delivery, tailgate delivery or storage fees are the responsibility of the customer. Tentsidewalls.com is not responsible for service provided by customer designated carriers. Please note: You may need a forklift to unload your deliveries. Also, a signature is required for all freight deliveries. It is the customer's responsibility to inspect freight upon delivery and note any damages or shortages on the delivery receipt. Click here to view TentSidewalls.com shipping transit map.

 

Does Tentsidewalls.com have a privacy policy?

Yes. Tentsidealls.com cares about the protection of your privacy and is committed to protecting it. For Internal Use - We use your personal information to process your order and provide you with customer service. We also use your personal information to communicate with you about your orders and deliveries and will send a confirmation email when your order ships.